Applications are invited for Associate – Service Quality at Myntra, Bengaluru for the year 2021. Online applications are open on the official website.
Role Holder shall be a part of the Supply Chain team and help in monitoring Omni (marketplace) operations (first mile), efficiency, and implement corrective actions. He/She should have the ability to present insights based mostly on information and lead efficiency initiatives. He might be working be various cross-useful teams like, hub team, transport team, 3PL team, and category operations team day after day operational points.
Myntra is India’s leading e-commerce firm dedicated to creating trend and lifestyle merchandise accessible to everybody. We are an organization that’s constantly evolving into newer and better forms and we search for people who find themselves able to evolve with us. We give utmost priority to customer experience and the intention of offering world-class service to our customers.
- Graduate with 2-3+ years of related exposure
- Proficiency in Excel. SQL is added advantage
- Exposure & Comfort in a fast pace with information-driven detail orientation
- Ability to work as an Individual Contributor with no team reporting necessities.
- Ability to handle inner and exterior stakeholders
- Strong written and verbal communication abilities
- Operational/Process KRAs: Monitor, keep evaluate end-to-end operations for Omni Channel whereas communicating, handholding for attaining efficiency, high quality, productivity targets.
- Need to work with the logistics crew for seamless shipments flow, together with scaling up Omni operations in new cities. Generating, publishing, and sustaining stories. Coordinate with totally different stakeholders to realize the organizational goal. A single level of contact to deal with vendor escalations together with coordination with logistics crew for pickup & return associated escalations.
- People KRAs: Coach, Train, Manage & appraise the efficiency of supervisory personnel and
- handhold process modifications.
- Hygiene KRAs: Safeguard protocols and processes by monitoring/ controlling SCM SLAs.
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