Applications are invited for Client Service Specialist at JPMorgan Chase & Co., Mumbai for the year 2021. Online applications are open on the official website.
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About JPMorgan
JPMorgan Chase & Co., one of the oldest financial establishments, provides innovative financial options to millions of customers, small companies and many of the world’s most prominent company, institutional, and authorities clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and in the present day, we’re a leader in investment banking, client and small business banking, commercial banking, financial transaction processing, and asset administration.
Eligibility
- BCOM/BBM/BBS
- 0-3 years in customer/client service, procurement, operations, or different customer facing roles
- Strong interpersonal abilities that may adapt and work effectively with various units of situations and people
- Ability to work effectively under stressful and excessive demand conditions
- A proactive strategy to problem fixing, taking ownership, and observe through
- Strong written and verbal communication abilities with robust attention to detail and accuracy
- Highly organized with a strong sense of urgency
- A self-starter who can work independently
- Ability to study new methods and processes shortly
- Proficient in MS Office (Outlook, Excel, Word) shall be an added advantage
- Flexibility to work in shifts across 3 areas (WHEM, EMEA, APAC) at any point.
Responsibilities
- Understand the end to end CSS services and corresponding customer contact points and handoffs
- Respond to incoming (emails, live chats, calls) customer questions, complaints, issues, and so on. in an efficient {and professional} method.
- Would be chargeable for supporting end users through multiple customer dealing with channels (emails, reside chats, calls, and so on.) throughout 3 areas.
- Identify and assess customer needs and develop a plan to remediate
- Maintain an optimistic, empathetic {and professional} perspective towards customers at all times
- Track and log customer inquiries in the Concierge Desk software
- Solve, redirect, or escalate buyer inquiries appropriately
- Serve as a liaison between customers and different CSS colleagues to deal with customer inquiries
- Advise customer on CSS associated policies and procedures
- Proactively communicate status updates to customers
- Process assigned work activities timely and precisely
- Achieve highest levels of customer satisfaction whereas meeting team’s service level requirements
- Participate in common team meetings
- Provide different ad hoc customer Experience support as requested by the Service Delivery lead.
Click here go to the Official page for the application of the post of Client Service Specialist at JPMorgan Chase & Co., Mumbai.
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