About:
Google is proud to boast a community that gives service to tens of millions of Internet customers all over the world. The Network Engineering group is answerable for working for that community reliably and at scale. As a member of the group, you’ve got a direct influence on the design and have enhancements to maintain our techniques working easily. You additionally be sure that community operations are secure and environment friendly by monitoring community efficiency, coordinating deliberate upkeep, adjusting {hardware} elements, and responding to community connectivity points. Google’s complicated community generates a continuous stream of challenges that require you to repeatedly be revolutionary with an evolving set of applied sciences. Keeping the community dependable ensures that our customers keep related to our suite of functions, services.
Google has an observed report of among the most revolutionary community merchandise within the trade, underpinning one of many world’s largest networks. Google’s tasks, like our customers, span the globe and require our employees to maintain the large image in focus whereas with the ability to dive into the distinctive engineering challenges. Voice Operations Engineers handle complicated 24×7 contact middle infrastructure and are answerable for holding the service up and working always together with root trigger evaluation, figuring out systematic points, and proposing technical options.
The Customer Conversations Platform (CCP) group designs, develops, deploys, and helps in-house, third-party contact middle functions for gross sales and assist customers to enhance productiveness and buyer satisfaction. On 24×7 CCP Operations, you may play a significant function in managing and supporting the contact middle infrastructure throughout Google’s information facilities. You’ll work with inside groups and exterior distributors to drive operational excellence.
Behind every part, our customers see online is the structure constructed by the Technical Infrastructure group to maintain it working. From creating and sustaining our information facilities to constructing the subsequent technology of Google platforms, we make Google’s product portfolio attainable. We’re proud to be our engineers’ engineers and love voiding warranties by taking issues aside so we can rebuild them. We preserve our networks up and working, making certain our customers have one of the best and quickest expertise attainable.
Minimum {qualifications}:
- BS diploma in Engineering or equal sensible expertise.
- Deployment and assist expertise throughout Voice networks, Local Area Networks (LANs), Wireless Local Area Networks (WLANs), and Wide Area Networks (WANs).
- 2 years of expertise in supporting international voice and information infrastructure deployments involving several IT groups and enterprise items.
Preferred {qualifications}:
- Experience in vendor administration, software program and {hardware} analysis, choice, deployment, and system monitoring instruments.
- Knowledge of Unix, Shell, or Perl scripting to automate repetitive duties.
- Knowledge of voice and information networking infrastructure parts together with TCP/IP, routing, switching, SIP, MPLS, Load balancers.
- Debugging and troubleshooting abilities in varied platforms and protocols like TCP/IP and VoIP.
- Participation in several network designs and deployments throughout international information facilities.
Responsibilities:
- Support and keep 24×7 enterprise contact middle voice platform via participation in Oncall, troubleshooting, and root trigger evaluation.
- Coordinate system deployments in partnership with cross-purposeful engineering groups equivalent to Telecom, Network, Security, Data Center, and exterior telco/MPLS carriers.
- Drive Operational excellence via figuring out and executing efficiencies alternatives each in technical and course of domains.
- Develop and ship technical evaluation shows to management in addition to mentoring junior engineers.
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