About:
Seller Support at Amazon supplies candidates with a chance to affix various, multicultural groups with direct partnerships throughout in-depth worldwide places. Amazon and Seller Support satisfaction ourselves on rising expertise and management from inside, providing some professional paths in areas akin to individuals administration, program administration, technical help, HR, coaching and improvement, and workforce planning. Roles inside Seller Support at Amazon supply candidates the chance to develop and develop abilities akin to mentorship, teaching, negotiation, course of enhancement, account administration, knowledge evaluation, presentation, and communication all whereas contributing to our imagination and prescient of making and sustaining a tradition of approachable excellence that delivers an outstanding and reproducible Seller expertise.
Responsibilities:
- Strong interpersonal and communication abilities with the flexibility to speak successfully to a variety of constituencies in various surroundings.
- Ability to keep up composure in important conditions and talk clearly with each inside and exterior stakeholder.
- Reviews and analyzes efficiency metrics to determine areas of an alternative that can drive efficiency enchancment.
- Ensures that Associates have a transparent understanding of the efficiency and conduct standards and the way it impacts website efficiency and the general Seller expertise.
- Partners with workforce administration to execute each day staffing plans identifies and stories vital quantity and capability modifications, making just-in-time changes to make sure staffing necessities are met to attain service ranges targets.
- Manages schedules, screens adherence, time-off planning, and attendance in partnership with Workforce Management.
- Participates in each day Kaizen occasions to determine and implement a course of enchancment change initiatives.
- Conducts Seller interplay audits and supply teaching to enhance efficiency.
- Maintains a constructive {and professional} demeanor all the time portraying the corporate in a constructive mild and successfully managing delicate points.
- Demonstrates glorious time-management abilities and the flexibility to work independently whereas utilizing departmental assets, insurance policies, and procedures.
- Liaise with different departments akin to Customer Service, Merchant Investigations, or Payments groups as required to resolve Seller’s points and questions.
- Create analytical functionality within the course of to research efficiency tendencies and comply with up corrective plans
- Solution targeted, with ardor for individuals management and a drive to nurture a tradition of innovation reinforcing the worth of the Amazon management rules. Excels at offering to teach and mentoring others with the purpose of attaining success. Advocate for Associate engagement, fostering teamwork and collaboration in direction of attaining group targets. The perfect candidate could have a demonstrated capacity to steer by instance, encourage others to excellence, and demand on the very best requirements around efficiency, behaviors, and Seller interactions.
The Team Supervisor is accountable for making an excessive efficiency tradition that motivates associates to display ranges of possession, accountability, and vendor advocacy that allow the imagination and prescient of outstanding Seller expertise. As an entrance line supervisor of 18 – 24 associates, the Team Supervisor will present teaching, steering, and mentorship to drive achievement of particular person and group efficiency targets. The Team Supervisor is liable for offering well-timed and environment-friendly service to our Sellers by optimizing the productiveness of the group that leads to an ideal Seller Interaction. Other obligations embrace interviewing, coaching, efficient administration, and worker engagement.
The profitable candidate could have a dedication to attaining excellence within the Associates and Seller expertise, and due to this fact a powerful document of buyer focus, an ardor for worker improvement, and an eager curiosity in course of enhancement are key necessities for this position.
Basic Qualifications:
- Strong interpersonal and communication abilities with the flexibility to speak successfully to a variety of constituencies in various surroundings.
- Ability to keep up composure in important conditions and talk clearly with each inside and exterior stakeholder.
- Demonstrates capacity to research knowledge, utilizing the info to drive determination making.
- Fosters constructive group surroundings and collaboration inside the website.
- Easily approachable, cooperative, and a group participant, simply positive factors the belief and help of Associates and friends.
- Demonstrates efficient, clear {and professional} written and oral communication.
- Strong prioritization and time administration abilities, with an excessive diploma of flexibility.
- Ability to embrace fixed change with flexibility and good grace.
- Demonstrate an applicable sense of urgency and flexibility in response to altering enterprise wants.
- Demonstrates efficient communication, composure, {and professional} angle.
Preferred Qualifications:
- Demonstrates efficient, clear {and professional} written and oral communication
- Strong prioritization and time administration abilities, with an excessive diploma of flexibility.
- Ability to embrace fixed change with flexibility and good grace.
- Demonstrate an applicable sense of urgency and flexibility in response to altering enterprise wants.
- Demonstrates efficient communication, composure, {and professional} angle.
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