technical specialist at microsoft, mumbai
technical specialist at microsoft, mumbai

Job Description:

The reinvention of enterprise processes represents a daring guess for Microsoft in accelerating our progress in business cloud providers. The mission of Microsoft Business Applications is to assist our clients digitally remodel their enterprise to drive new sources of income, create new and fascinating methods to serve their clients, and remodel how wherein their enterprise runs to drive new ranges of profitability for his or her group.

The Technical Specialist – Dynamics 365 Customer Engagement is a completed answer vendor with a confirmed monitor document of discovering clients’ articulated and unarticulated wants, promoting the worth of the proposed answer, and driving enterprise outcomes for our clients. The Technical Specialist collaborates with the dealership staff to outline the answer technique that highlights our differentiation to empower each group to realize their desired enterprise outcomes; successfully demonstrates and proves the capabilities of Dynamics 365 Customer Engagement options by articulating related and compelling enterprise case examples constructed on value-based messaging.


  1. Develop the solution technique that can help the shopper’s digital transformation.
  2. Lead answer shows, demonstrations, workshops, proof of ideas to show to our clients the capabilities of Microsoft’s options and providers, and the way we are able to empower them to realize their enterprise outcomes. Exemplify presentation excellence for each digital and onsite delivery.
  3. Specialize in a single, or presumably multiple, of the next answer areas: Marketing, Sales, Customer Service, and/or Field Service.
  4. Feedback gross sales, technical, aggressive, safety blockers to speed up Dynamics 365 Customer Engagement gross sales and buyer utilization. Shape present and future merchandise, advertising, and marketing methods, and buyer centricity concepts by way of your suggestions. Remove answer gross sales blockers.
  5. Win the answer determination at clients for Dynamics 365 Customer Engagement alternatives and utilization situations, by way of tailoring your message to completely different audiences and stakeholders, bringing concepts, difficult our clients, partaking with them to spotlight our differentiation, and information them in determination making.
  6. Orchestrate and lead the answering staff which incorporates inner groups and our companions to construct and showcase a differentiated answer that focuses on the worth the answer.
  7. Continually be taught and keep your technical, gross sales, skilled expertise, and aggressive readiness. Remain present on the newest expertise and tendencies in your space of experience.
  8. Actively take part within the pre-sales group; share finest practices, help friends and leverage the efforts of others to broaden your impression and empower others.
  9. Lead and/or coordinate cloud safety, privateness, and compliance discussions that handle our clients’ compliance and regulatory wants.


Requirements (Bachelor’s Degree or equal work expertise required):

8-15 Years Of Experience

  1. Successfully working with clients in pre-sales or consulting engagements associated with CRM options or comparable enterprise functions.
  2. Selling software-as-a-service cloud-based enterprise functions to enterprise clients.
  3. Driving and main an answer technique, as a part of the general alternative lifecycle, that permits clients to efficiently obtain enterprise outcomes.
  4. Validated expertise in a consultative promoting method, together with bringing revolutionary concepts to buyer issues and being buyer targeted.
  5. Able to problem the purchasers’ establishment by leveraging Microsoft’s broad portfolio of options and relating again to buyer worth.
  6. Orchestrator and energetic participant of the staff tasked with crafting the answer which will align not solely to Dynamics 365 Customer Engagement but additionally to different Microsoft options and providers.
  7. Proven success at demonstrating the worth of the proposed answer and the way it differentiates from the competitors.
  8. Lead and/or coordinate cloud safety, privateness, and compliance discussions that meet our buyer regulatory and compliance wants.
  9. An active contributor of suggestions and finest practices throughout varied groups; peer group, buyer success, engineering, gross sales, and advertising and marketing.

Deep Understanding Of

  1. Business options, particularly CRM functions together with Marketing, Sales, Customer Service, and Field Service and the way these options assist our clients to obtain their desired enterprise outcomes.
  2. Commercial cloud choices, ideally Microsoft’s cloud platform in addition to aggressive data of different CRM options and associated ecosystems.
  3. Customer dealing with enterprise processes in a number of industries akin to Financial Services, Manufacturing, Automotive, Oil & Gas, Utilities, Retail & Consumer Goods, Healthcare, Public Sector, and Media & Communications.
  4. Business worth promoting methodologies and practices that efficiently convey the worth and outcomes the proposed answer will ship.
  5. How to uncover buyer’s said and unspoken wants and the way expertise might be leveraged to resolve enterprise issues.
  6. The safety, regulatory, and compliance wants of world clients in cloud or hybrid situations.

Desired Skills

  1. The customer-centric mindset with demonstrated ardor for delivering buyer worth.
  2. Experienced drawback solver and capable of thriving in a fast-paced setting.
  3. Ability to skillfully talk, display and show the worth of Dynamics 365 Customer Engagement and associated options.
  4. Master discoverer who is ready to be taught a very powerful buyer challenges and desires; and likewise uncover these issues which might be unstated, and in the end set up a proposed answer that can allow them to realize their objectives.
  5. Excel at proudly owning and coordinating staff assets to efficiently construct and ship a compelling and differentiated answer demonstration.
  6. Proven collaborator particularly able to influencing inner groups akin to gross sales, engineering, advertising and marketing, and exterior groups, our clients, and companions.
  7. Excellent presentation and communications expertise throughout varied buyer stakeholders; skilled storyteller.
  8. Adept at difficult views and differentiating from the competitors by reframing worth and exemplifying buyer obsession.
  9. Embracing a progress mindset, insatiably curious, at all times studying and welcoming of challenges for the chance to develop.
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