Ericsson is looking for the 1st Level of Operations professional. This job position is responsiblele for the coordination, help, administration, and execution of reactive upkeep actions to make sure that providers offered to clients are constantly out there and performing to Service Level Agreement (SLA) efficiency ranges!
You shall be chargeable for:
- 1st Level Alarm Monitoring
- 1st Level Fault Management/ Troubleshooting
- Monitor community and servers
- Event administration
- Incident administration
- Remote web site entry management
- Legal request execution
- Billing operations
- Assurance help actions
To achieve success within the function you could have:
- Knowledge sharing & collaboration abilities.
- Problem-solving & inventive considering.
- Ericsson data.
- Delivering outcomes & assembly buyer expectations
- Working with folks.
- Manage directions & procedures.
- Applying experience & know-how.
- Education: Academic degree, minimum on bachelor degree, in engineering (IT, Telecom)
- Experience: 1-2 years.
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