As the tech giant that created the mobile world, and with more than 54,000 patents to our identity, we’ve made it our enterprise to make a mark. When becoming a member of our staff at Ericsson you’re empowered to study, lead and carry out at your finest, shaping the way forward for expertise. This is a spot the place you are welcomed as your individual completely distinctive self and celebrated for the abilities, expertise, and perspective you deliver to the staff.
We at the moment are searching for a Service Support Specialist who might be chargeable for the execution and reactive upkeep actions to make sure that companies supplied to Operators’ clients are constantly obtainable and performing to Service Level Agreement (SLA) efficiency ranges. You may even be chargeable for receiving bother stories from the Operator’s Customer Care Center (or from the Operator’s buyer straight in some very particular circumstances), resolving them to the shopper’s satisfaction, and offering significant standing on restore and/or restoration exercise to the Customer Care Center (or to the Operators’ clients).
It can also be chargeable for buyers affecting issues detected by different processes or via evaluation, together with informing the shopper and resolving these particular issues to the shopper’s satisfaction.
Roles & Responsibilities:
- Customer Event administration
- Customer Incident administration
- Customer Problem administration
- Customer Order Handling
- Knowledge sharing & collaboration expertise.
- Problem fixing & inventive pondering.
- Ericsson data.
- Delivering outcomes & assembly buyer expectations
- Working with folks.
- Manage directions & procedures.
- Applying experience & expertise.
- Education: Minimum Bachelors degree in engineering (IT, Telecom)
- Experience: 3-5 years.
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