Thursday, January 20, 2022

City Operations Head at Swiggy, Gurgaon | Applications open

Swiggy is hiring experienced professionals with having work experience ( 4-8 years ) for the post of City Operations Head. Interested candidates may apply for the post below.

Roles & Responsibilities:

The Operations function at Swiggy is responsible for order fulfillment, logistics, and customer experience. The COH has the end-to-end responsibility for delivering on all these aspects as per the metrics. The role would require the candidate to perform the following tasks:

  • Developing and ensuring execution of Operational Processes to allow the business to efficiently operate and grow.
  • Provide functional guidance, support and direction on Field Ops and let the City Head(s) deliver superior Customer experience through sustainable logins, serviceability, regular SLA and managing on-ground local issues.
  • Build a wide range of capabilities and enablers within the region that can enable unlocking and discovery of hyperlocal growth. Conduct a periodic operations 360 degree review of metrics, projects etc. for all cities within the region
  • Build functional mastery and operations excellence capability in the people/processes that city ops team handles, to enable the development and deployment of transformational changes in operations
  • Find and pursue cost reduction opportunities for maintaining strong P&L
  • Strategizing and executing projects aligned with the company vision and setting timelines to reach those goals.
  • Expansion into multiple hyperlocal zones for higher customer zone coverage
  • Build consensus among cross-functional teams and influence decision making with leadership
Job Role:City Operations Head
Experience Required:4-8 years.
Job Location:Gurgaon

Desired Skills:

  • High ownership, accountability, and bias for action are a must.
  • Strong academic background (Post Graduate/ Graduate) with 4-8 years’ work experience. Prefer relevant experience in Retail/E-commerce industry in leading businesses
  • Prior experience in process design and operations implementation (preferably in Logistics / Supply chain management)
  • Prior leadership experience. (Experience in managing blue collared employees such as delivery executives is a bonus)
  • Strong time management skills and the ability to prioritize to meet daily, weekly, and long-term requirements and goals.
  • Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy.
  • Structured problem solving, detail oriented and customer first attitude.
  • Must have attention to detail and critically think through and resolve problems.
  • Must have customer service skills and be able to maintain a consistent, elevated level of service.

Read More Similar Posts Below:

Minhajhttps://jobseeker24.com
Would you mind reading something about me :) Hi! I am Menajul Hoque (Minhaj), on behalf of JOB SEEKER 24. I am a blogger, student, engineer & also an enthusiast learner. I started this website with the aim to deliver useful information (related to education, job) to help people build their strong careers. All the best for your future!
Subscribe to Our News Letter
Loading

Latest Articles

DMCA.com Protection Status