Team Leader at Cognizant, Pune: Applications Open

Applications are open for the post of Team Leader at Cognizant, Pune for the year 2021. Online applications are open on the official website.

About Cognizant

Cognizant is, without doubt, one of the world’s main skilled providers corporations, remodeling shoppers’ enterprise, working, and technology fashions for the digital period. Our distinctive industry-based, consultative strategy helps shoppers envision, construct and run more revolutionary and environment-friendly companies. Headquartered within the U.S., Cognizant is ranked 194 on the Fortune 500 and is constantly listed among the many most admired corporations on the planet.

Eligibility

Education, Minimum Bachelors degree or equal sensible expertise Required.

Responsibilities

• Interface with the administration each when it comes to cascading messages from senior administration and placing into observe technique or modifications required for the method primarily based on choices taken.
• Identify and counsel Business enhancement alternatives.
• Identify and drive alternatives to reinforce service supply and Customer expertise.
• Update trackers Create, Update tickets, service works, replace required applications and instruments.
• Act as the primary stage of escalations and resolve the identical to the satisfaction of the stakeholder maintain additionally guarantee Process Manager is knowledgeable of latest points.
• Provide updates and submit stories associated with the personal space of labor.
• Knowledge Management, Ensure SOPs are reviewed per the agreed frequency.
• Maintain correct Cross-Training plans.
• Accredited associates earlier than transferring a useful resource into manufacturing (each new joiner and existing affiliate).
• Encourage associates to make use of varied materials which might be obtainable within the intranet.
• Review replace and keep VSMs, course of maps at least as soon as a year.
• Nominate associates for varied area associated programs.
• Customer Relationship Management, Provide info educate buyers to troubleshoot probe and repair points.
• Manage stakeholder relationships.
• Ensure Team Productivity ranges are achieved as per the targets set year on year.
• Process Improvements and Process Adherence, Provide info educate buyer troubleshoot probe and repair points.
• Achieve Individual SLA targets set as properly the account stage collective targets set for the group.
• Ensure the course of supply within the respective teams is as per the SLAs.
• Complete all obligatory coaching and certifications for self and group.
• Implement communication construction to make the sure course of and procedural updates are shared successfully.
• Lead and contribute in direction of the course of excellence initiatives.
• Provide detailed standing updates on the CTQ (crucial to high quality)areas.
• Maintain the cross coaching tracker.
• Perform high-quality checks and guarantee error-free processing.
• Maintain SOP’s within the course of and guarantee all adjustments are being captured diligently with acceptable model controls.
• Escalate to the administration if deviations within the course of being seen.
• Ensure Utilization is larger than 85% or obtain the targets set by the Organisation.
• Highlight getting old breaks, open duties to Team leads, Managers on time.
• People, Team, Provide work route and steerage to group members, guarantee the accuracy of the work of group members their capability to function below deadlines and to work on some duties.
• Establish methods and procedures within the group.
• Reporting to the supervisor on efficiency standing and any escalations.
• Guide and mentor group members from a course of perspective to make sure supply of SLAs.
• Conduct group constructing actions to reinforce motivation.
• Conduct information switch classes for brand new joiners within the group.
• Conduct efficiency value determinations for group members present enter into the training and profession plans for group members.
• Identify the coaching wants of group members and supply teaching help to them.
• Manage attrition and absenteeism.
• Support recruitment efforts for the group.
• Contribute to and take part proactively in information-sharing classes.
• Participate and contribute to organizational actions.
• Provide work routes and steerage to group members.
• Establish methods and procedures within the group.
• Groom self and group to help vertical progress.
• Allocate work and duties to the group.
• Report to the supervisor on efficiency standing and any escalations.
• Facilitate and take part proactively in information-sharing classes.
• Conduct group constructing actions to reinforce motivation.
• Conduct a course of coaching or refresher coaching if required.
• Review VOC scores supply suggestions and advocate refresher coaching at any time when crucial.
• Resignations, Absconder communication to Operations Manager.
• Maintain EWS(Early warning system) for the group for monitoring and proactively addressing individuals points.

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