PhonePe invites applications from eligible candidates for the post of Content Writer for its workplace in Bengaluru.

About the Company

PhonePe is an Indian digital cost and monetary company firm headquartered in Bangalore, India. PhonePe was based in December 2015, by Sameer Nigam, Rahul Chari, and Burzin Engineer. The PhonePe app, primarily based on Unified Payments Interface (UPI), went dwell in August 2016.

The PhonePe app is accessible in over 11 Indian languages. Using PhonePe, customers can ship and obtain cash, recharge cell, DTH, knowledge playing cards, make utility funds, pay at outlets, spend money on tax saving funds, liquid Funds, purchase insurance coverage, and mutual funds, and gold.

About the Opportunity

They are looking out for a dynamic Content Writer who will help them create an optimistic buyer / Merchant expertise by way of the Help content material, at each step of the Merchant’s journey. Someone who can deal with numerous communication duties with panache. If communication is the forte and you might be keen to come back on board to assist them to ship a clear and trusted buyer expertise, then ship them your up-to-date resume.

Job Responsibilities
  • Amplify the voice of PhonePe to create optimistic buyer expertise.
  • The candidate has to assist enhance how PhonePe interacts with its customers and work hand-in-hand with friends in User Experience Design, Business, and Creative Tech to develop breakthrough interactive ideas and content material methods.
  • Utilize the robust analytical potential to judge end-to-end Merchant expertise throughout some channels and buyer touchpoints.
  • Identify measures/communication modifications that may be initiated primarily based on the evaluation.
  • Measure and report the efficiency of all evaluations undertaken and assess towards objectives.
  • On any given day you may be concerned with the improvement of an interactive chatbot, work on new interplay fashions on the PhonePe App and help 1,500+ buyer assist executives in delivering a buyer expertise that’s par excellence.
  • The candidate can even be taking over numerous communication requests that hit the communication crew’s inbox. Also, as the personal service provider communication, they want somebody who’s versatile and may simply adapt to the dynamic nature of the service provider service trade.

Bachelor’s /Master’s degree in English, Journalism, or associated fields

3+ years expertise in content material writing, crafting movies/rich-media codecs and dealing with shopper web merchandise/apps.

Other Skills
  • Someone with a deep understanding of buyer/service provider psychology and is armed with robust narrative expertise.
  • A candidate who can cogently and passionately current and defend inventive work/concepts, which enhance M-Ex.
  • A communication specialist who can collaborate with many verticals/groups.
  • Should be nicely versed with Microsoft Excel, Powerpoint, and Word, standard Content Management Systems.
  • Experience in working with buyer expertise groups shall be a bonus.
  • The key focus of this position is on aligning communication to buyer expectations.
  • Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program  Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits – Relocation advantages, Transfer Support Policy, Travel Policy
  • Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
  • Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

To go to the official application page, click on this link.

Click here to view the official notification for the post of Content Writer at PhonePe, Bengaluru.

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