Applications are invited for CRM Delivery Customer Service Representative at IBM, Gurgaon for the year 2021. Online applications are open on the official website.
As CRM Delivery Customer Service Representative, you are required to supply customer support services to brand partners of the consumer which incorporates resolving queries of the brand partners inside the agreed timelines (SLA) and provide a decision to brand partners, verify brand partners claims and query/reject/approve as per the process defined. You should be capable of work with clients independently with little to minimal supervision. You need to be versatile to work in shifts (24×7).
Table of Contents
- Any Graduate with 0-1 Year of expertise in the customer support area.
- Should be proficient in English, Hindi, and one regional language which could be anybody of Nagamese, Manipuri, Telugu, Marathi, Mizu, Assamese, or Tamil.
- Ability to adapt to totally different conditions in a changing surrounding, different requirements, uncertainty, and stress; capability to change goals and instructions when needed.
- Problem fixing – precisely accumulating data and its evaluation; forecasting potential issues and planning; permitting for various, inventive options and figuring out most cheap options
- Communication – clear, concise, and sincere in oral and written communication; attentive listening targeted on understanding; adjusting the type of speech to the state of affairs and the viewers; understanding and making use of accessible communication instruments
- Drive to attain – attaining formidable targets and in search of higher outcomes; consequently overcoming obstacles, that rise on the best way; actively gaining data and refining expertise.
- Assuming accountability – lively identification of wants and assuming accountability for duties and choices.
- Cooperation – efficient cooperation with totally different items and groups inside and outdoors IBM and inside Client group; mutually respecting and appreciating variations; constructing and strengthening relations; discovering options favorable for each side.
- Working knowledge in MS office applications
- An ambitious particular person who can work beneath their very own path in the direction of agreed targets/targets.
- Ability to work beneath tight timelines and have been a part of change administration initiatives.
- Proven interpersonal expertise whereas contributing to workforce effort by carrying out associated outcomes as wanted
- Enhance technical expertise by attending academic workshops, reviewing publications, and many others.
- Receive brand accomplice queries by way of Phone, Email, and Chat
- Resolve queries of the brand companions inside the agreed timelines (SLA) and supply a decision to brand partners
- Check brand companions’ claims and question/reject/approve as per the process outlined
- Follow up on the order deliveries for resolving brand accomplice queries
- The process will operate 7 (seven) days per week except as per agreed the Customer’s India vacation calendar. The team will get rotational weekly off.
- Registration/Deregistration of brand partners
- KYC dealing with brand partners
- Update details of brand partners like sponsorship/address/location.
- Order processing incorporates checking dispatch standing, reprocessing, cancellation, and approval from finance. Order standing inquiry.
- Claims administration like register declares, processing, and investigation of claims.
- Campaigns products availability and different related stuff Tele calling for NDR, NPS, FCR Call again, Sales support, other as required.
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