bp is inviting applications for its Customer Experience Consultant job opening at its Pune workplace.
bp is gearing up for the long run. At bp, the objective for C&P is to ship the way forward for mobility, power, and companies for our prospects by innovating with new enterprise fashions and repair platforms.
C&P will turn into a hub, housing our midstream, lubricants, aviation, sale of chemical compounds, mobility and comfort, advertising , and our next-generation companies, making it an extremely built-in and interconnected organization. And with security being our core worth, our dedication to protected and dependable operations won’t ever change.
- Execute daily buyer expertise associated operational duties to make sure supply meets buyer expectations and is according to set the course of efficiency indicators, relevant service degree agreements, and the customer support features core values.
- Leverage understanding of particular processes/programs and act as the primary and second level of contact for any verbal or written type of inquiries from exterior prospects and customers and inside prospects from the BP Business and third events.
- Provide customer support by way of the web, telephone, fax, and electronic mail to help actions
- Provide a degree of buyer expertise according to GBS’s core values and Service Level Agreements with bp
- The first level of contact for bp inquiries from Commercial Retail (B2B bp plus), common public and bp rewards (B2C) Customers for ANZ
- Provide simple expertise for all bp buyer interactions with an excessive focus to attain first name decision.
- Interact with prospects in an expert, pleasant, empathetic, and environment-friendly method
- Meet your particular person productiveness & behavioral KPI’s and contribute positively to attaining group and organizational targets as per your My Plan
- Display flexibility and adaptableness to assist meet the division’s scheduling necessities
- Provide correct data to each inside and exterior prospects using the proper use of related enterprise applications and programs
- Operate successfully and professionally inside a group setting and contribute positively to attaining organization targets – be a robust group participant
- Strong deal with leaning in, suggesting, and driving steady enhancements to course of and buyer expertise
- Develop and keep an expert working relationship with stakeholders in different groups and bp
- Respond to and motion buyer requests obtained by way of numerous channels: telephone, electronic mail, reside chat, and different digital platforms e.g. social media
- Assist with different non-core actions throughout the broader group e.g. initiatives, digital platforms, accounts receivable
- Log assign and monitor the progress of queries and buyer requests from receipt to completion guaranteeing knowledge is precisely entered and maintained in all customer support and knowledge assortment programs.
- Educated to A-Level standard or equal
- Minimum of 1-2 years earlier expertise customer support abilities in reside chat / telephony-based buyer companies setting with expertise in offering skilled, well mannered, and empathetic customer support important
- Demonstrated means to interpret buyer wants and behaviors with a confirmed means to successfully handle the end-to-end buyer expertise, fulfilling the purchasers’ wants
- Customer Relationship Management (CRM) system expertise
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