Shell is likely one of the most diversified worldwide power firms in India with over 8500 staff and presence throughout upstream, built-in gasoline, downstream, renewable power, and deep capabilities in R&D, digitalization, and enterprise operations. With a retail presence throughout six states – Karnataka, Tamil Nadu, Telangana, Maharashtra, Gujarat, and Assam Shell is increasing its community of gas stations throughout the nation. It has your complete Lubricants end-to-end worth chain in India, from conceptualization and growth to manufacturing and distribution. This features a world-class lubricant oil mixing plant with a capacity of greater than 115 million liters, a distributor community of greater than 185, and over 60,000 retailers throughout the nation. The firm additionally absolutely owns and operates an LNG re-gasification terminal at Hazira. With a deal with digitization and future prepared sustainable options, the corporate is nurturing a vibrant ecosystem in India to speed up power improvements with Shell E4 for start-ups, Shell Eco-marathon, and investments in new power firms like Husk Power and Cleantech Solar. Shell additionally stays dedicated to creating constructive contributions to the communities during which it operates by programs like NXplorers, Access to Energy, and Road Safety throughout India.

Job Description:

IT Services and Operations (ITSO) supplies an in-depth international portfolio of IT companies to Shell.  Our Key Performance Indicators (KPIs) present a key device to observe companies and provider efficiency and as such well timed, correct and high-quality reporting information, together with required information evaluation is essential to make sure ITSO presents safe, dependable, and inexpensive operations and companies.

The Data Analyst can be a part of the Performance Reporting staff which resides in ITSO Strategy and Planning. The incumbent can be accountable to research information and produce numerous kinds of ITSO Performance Reports and Data Analysis resulting in insights. Types of study and reporting range from companies, provider service degree efficiency (together with monetary penalties), and satisfaction surveys. This information evaluation primarily based on insights allows ITSO to trace its efficiency, high quality of service supply, and spotlight enhancements areas.

The Data Analyst will work intently with some groups that contain many gamers; primarily throughout ITSO, key suppliers in addition to the completely different companies and features to acquire/collect the proper info and guarantee an excessive degree of information high quality within the reported or analyzed insights output.


  • Consolidate and analyze ITSO efficiency information to determine tendencies, underlying points, companies, or service points in want of enhancements and proposing acceptable remediation to the related ITSO groups.
  • Prepare and current correct and insightful ITSO efficiency stories and/or dashboards/ insights to allow efficient knowledgeable administration determination making.
  • Performance Data Analysis: contains pulling information from numerous events, sources (like Business Objects, Data warehouses, and different required instruments), information consolidation, information formatting, information validation, reporting, and most significantly Data Analysis.
  • Data engineering and Data evaluation are two actions the person must contribute to with related expertise with market normal tooling information.
  • Drive perception era by independently collating information, analyzing information, constructing fashions, utilizing statistics, and several other information evaluation methods.
  • Should be capable of comprehending information, use market normal methods to construct analytical fashions to reach insights.
  • From a consumer expertise journey standpoint, one ought to be capable of leverage ServiceNow information and PowerBI to generate insights.
  • Proactively work with key stakeholders and/or suppliers to make sure necessities for reporting are recognized, carried out, and embedded in an ordinary manner.
  • Review present requirements and methodologies and provide options on methods to enhance. Examine and consider objective and content material of stories to develop new or optimize present stories.
  • Ensure all work is carried out and documented in accordance with required requirements and procedures.
  • Ensure the related Performance Reporting website is up to date and stays an efficient communication channel.
  • Assist the staff lead or senior analysts in particular tasks as and when wanted.

Dimensions and Special Challenges:

  • No direct stories.
  • Taking possession of duty without ready for the route.
  • Working in a worldwide, digital setting with key stakeholders and culturally numerous staff members requires quite a lot of flexibility and understanding.
  • Managing a number of supply priorities and a number of demand requests.
  • Collaboration with a number of stakeholders in numerous organizations or with key suppliers.
  • Delivering by others with no direct authority.


Mandatory Qualifications and Skills:

  • 5-8 years of whole expertise.
  • At least 2 years of expertise in Service Level Management, Management Information, and/or Analytics roles.
  • Good information administration utilizing Excel. Knowledgeable in primary Formulas, Macros, Charts, Pivot, Vlookup, Data Validation, Conditional Formatting, and so forth.
  • Proficient use of MS Word, PowerLevel, Power BI.
  • Exposure to ServiceNow reporting.
  • Proficient and expertise in SQL programming required.
  • Expertise in Azure information platform parts: Azure Data Lake Store, Azure Data Factory, Data bricks, SQL PAAS
  • Proven expertise delivering well-timed, prime quality, manager-level reporting, and evaluation from numerous information sources.
  • Strong stakeholder, interpersonal relationship, and negotiation abilities.
  • A self-starter with good evaluation and problem-solving abilities.
  • Able to work collaboratively and successfully with all ranges within the group and throughout completely different geographies.
  • Attention to element a should with deal with high quality and accuracy.
  • Able to deal with a number of duties with acceptable precedence and robust time administration abilities.
  • Fluent in English, written and verbal.
  • Flexible about work content material and enthusiastic to study.


Preferred Qualifications and Skills:

  • Graduate with a Bachelor’s degree in IT/ Data Analytics.
  • Prior expertise in consolidating and presenting efficiency metrics.
  • R programming, Python & Data bricks.
  • Jscript, SQL Programming & USQL expertise.
  • Power BI, Alteryx(optionally available),
  • Experience in functions help and help processes, particularly ITIL.
  • Azure information platform parts: Azure Data Lake Store, Azure Data Factory, SQL PAAS
  • Experienced in Data Analytics ideas and their implementation, specializing in enterprise worth
  • Experienced in utilizing R, Python, Data bricks programming language. Should be proficient in constructing predictive and analytics fashions.
  • Textual and Sentimental evaluation publicity and expertise in constructing fashions.

DISCLAIMER: Please word: We sometimes amend or withdraw Shell jobs and reserve the proper to take action at any time, together with previous to the marketed cut-off date. Before making use of it, you might be suggested to learn our information safety coverage. This coverage describes the processing which may be related to your private information and informs you that your private information could also be transferred to Royal Dutch/Shell Group firms worldwide. The Shell Group and its authorized recruitment consultants won’t ever ask you for payment to course of or contemplate your utility for a profession with Shell. Anyone who calls for such payment isn’t a certified Shell consultant and you might be strongly suggested to refuse any such demand. Shell is an Equal Opportunity Employer.

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