Uber Hyderabad invites job applications for the Content Specialist post for the year 2021. Online applications are open on the official website.
Uber as a team work on streamlining and bettering the assist insurance policies and handle content material on the related assist docs. We work intently with the LOB managers and the groups for any new product and have adjustments for any explicit metropolis or PAN US&C.
Additionally, the specialist will probably be chargeable for triaging, case managing, and resolving all content material request submissions filed for his or her explicit LOB each day. In addition to the case administration of the request, this position performs an important half in guaranteeing that suggestions and voice of the shopper insights are escalated to the precise groups.
- Critical pondering, analytical, problem-solving expertise
- Be a fast learner with glorious consideration to element
- Strong written and verbal communication expertise
- Proven skill to work on a deadline and an excessive stage of dedication in the direction of deliverables
- Strong information of rider and driver insurance policies/ assist logics
- Organized, self-driven, and detail-oriented
- Understanding of stakeholder administration and expertise of the identical is most popular
- Any prior expertise growing/ managing assist content material, with information of making flowcharts and course of maps with instruments, like LucidChart, is a bonus
- Build, doc, and preserve the accuracy of ordinary working procedures (SOPs) for buyer assist processes using flowcharts
- Assist with ongoing large-scale audits of assist content material to make sure adherence to correct high-quality requirements
- Utilize ticket coding to conduct root trigger evaluation and refine assist insurance policies and procedures
- Develop subject material experience in a number of strains of companies
- Proactively determine alternatives to enhance workflow and processes
- Manage and prioritize the regular stream of content material requests from a number of groups with quick, often altering timelines
- Learn and grasp a number of the information base and content material administration instruments
- Be the supply of information to the coach, educate new members within the workforce, and reply to questions from stakeholders.
To go to the official application page, click below link.
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