About the job:
Whether understanding and fixing their online content material considerations, navigating inside world authorized frameworks, or writing and imposing worldwide coverage, the Trust & Safety staff is on the frontlines of enhancing the YouTube expertise, constructing web security, and defending free speech in our ever-evolving digital world.
As a Quality and Continuous Improvement Program Manager, you will assist steer the standard assurance program to make sure high quality in vendor operations. You’ll set the requirements for operational high quality and processes, guarantee all vendor websites meet and exceed these targets. Partnering with Operations specialists, you’ll repeatedly nice tune the operational framework to enhance consumer expertise and high quality of the outcomes. You may also work on ongoing operations by performing deep dives on the effect of key metrics.
At YouTube, we imagine that everybody deserves to have a voice and that the world is a greater place after we hear, share, and construct groups by way of our tales. We work collectively to present everybody the facility to share their story, discover what they love, and join with each other within the course of. Working on the intersection of cutting-edge know-how and boundless creativity, we transfer on the velocity of tradition with a shared purpose to indicate to individuals the world. We discover new concepts, remedy actual issues, and have enjoyable — and we do all of it collectively.
- Build a worldwide high-quality program, driving consistency and steady enchancment throughout workflows/processes.
- Improve Key Performance Indicators by evolving the Quality Assurance system to raised determine, measure, and enhance alternatives in processes, instruments, and coaching.
- Build relationships with senior members of cross-functional organizations to signify what agent expertise drives efficient efficiency.
- Work alongside YouTube’s product, enforcement, and accomplice groups to arrange for product launches and maintain tempo with product and coverage modifications.
- Bachelor’s degree or equal practical expertise.
- 6 years of related work expertise.
- Experience in top-quality management or high-quality administration position.
- Experience amassing, synthesizing, analyzing, and visualizing advanced sources of knowledge to derive insights and type suggestions.
- Expertise in high-quality administration rules (e.g., Six Sigma, Total Quality Management, COPC).
- Experience with dashboard instruments (e.g., SQL, Datastudio, Tableau).
- Ability to work effectively with companions (e.g., Vendor Operations, vendor brokers) and encourage collaboration.
- Ability to plan, coordinate, and execute assigned activity whereas demonstrating glorious venture administration expertise.
- Excellent analytical and program administration expertise.
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