HSBC India is inviting applications for the role of Sales Associate at its Bengaluru office for the year 2021.
HSBC is among the largest banking and monetary companies organizations on the earth, with operations in 64 nations and territories. Our goal to be the place the expansion is, enabling companies to thrive and economies to prosper, and, in the end, serving folks to meet their hopes and notice their ambitions.
About the Post
They are in search of devoted professionals to hitch the Customer Service groups in Bangalore. Banking and Contact Centre expertise will not be important. They are focused on is a real ardor for going above-and-beyond for the shoppers on calls & the whole lot else shall be taught.
- Answer calls from the HSBC prospects in a well-mannered and pleasant manner, instilling buyer confidence and resolving buyer’s points at first contact the place attainable.
- Delivers what’s promised consistent with buyer expectations.
- Offers value-added services and products based mostly on buyer wants evaluation and ensures buyer understanding of these merchandises.
- Provides glorious customer support to fundamental inbound buyer calls by maintaining updates on coaching and inner communications.
- Generating buyer loyalty via sturdy information of key services and products.
- Owns and resolves points and understands how and when to escalate.
- Must have schooling customary to no less than a high school diploma and be of authorized working age.
- Must be proficient in English (Written/Spoken) with good typing expertise.
- Open to working versatile shifting schedules.
- Must be versatile, customer-centric, and have the power to thrive in group surroundings looking for suggestions and open to growth.
- Takes pleasure in delivering what’s promised consistent with the shopper and repair expectations.
- Wants to do an excellent job, is worried about getting it proper for the shopper, and checks the whole lot is so as.
- The means to work in high-volume, fast-paced surroundings is required.
- Proficiency with private computer systems and fundamental software program packages and specialized applications.
- Excellent verbal and written communication expertise and is well mannered and pleasant always.
- Displays persistence and empathy.
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