Swiggy Bengaluru invites job applications for Senior Executive – Social Media post for the year 2021. Online applications are open on the official website.
A key position in our general social media area for offering buyer satisfaction throughout all social platforms. This position will work inside the buyer care group and would require coordination with inside groups like gross sales and advertising infrequently to remedy buyer’s product and marketing campaign associated queries.
One key expectation from the individual dealing with this duty will likely be to enhance brand picture on complaints and grievance dealing with the mechanism.
Eligibility & Skills
- Good command over English Language, potential to successfully talk info in written format
- Working data of platforms like Facebook, Google Play Store, and Twitter
- Active twitter deal with a good following and a little publicity in any platform of communication together with media relations, inside communication, branding, and social media is fascinating
- An issue-fixing perspective
- Customer service expertise of a minimum of one year
- Should be good, witty, and have a humorousness
- Willingness to work in shifts (24/7 working surroundings)
- Proactively attend all of the queries, complaints, requests throughout the corporate’s social media platforms
- Raise points to the involved groups and comply with-up for resolutions
- Proactively and constantly maintain the client and stakeholders knowledgeable concerning the standing of the issue
- High stage of particular person discretion to make sure buyer satisfaction and enterprise success
- Build credibility with prospects by empathizing with their drawback in phrases, proactively perceive their wants and reply promptly
- Accurately doc all buyer points through emails and buyer assist instruments, adhere to the method and follow-up well-timed
- Highlight the noise within the social area to the important thing stakeholders inside the group and guarantee speedy resolutions.
For application and more details, click on beneath.
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